Vierka Hiscock

Managing Director · Registered Manager

In social care since 2004, Vierka is the owner and provider of Care Horizons. She took ownership in January 2017 and rebranded it around relationship-led specialist support, and as its Nominated Individual and Registered Manager she stays close to safeguarding oversight, contracts, governance and case review.

Her qualifications include a City & Guilds Level 5 Diploma in Leadership for Health and Social Care (Adults’ Management) and an ILM Level 7 Diploma in Strategic Management and Leadership. She is also a qualified coach, mentor and menopause coach, a trained Mental Capacity assessor and an Advanced Nutrition Diploma holder — reflecting her belief that emotional, physical and practical wellbeing all matter in specialist support. Having first trained in Slovakia as an export and import accounting manager, she also leads Hiscock & Co, supporting care-sector providers with regulatory compliance and governance — wider expertise that informs the governance-led approach at Care Horizons.

Joe Sparrow

Service Manager

Joe has worked in care since 1989 and has been with Care Horizons for many years, running the day-to-day delivery of services and handling most enquiries. Diploma-qualified to NVQ Level 5, with management and recruitment training, and trained across safeguarding, autism, medication, the Mental Capacity Act, mental health and person-centred care. When you call, she is often the person you speak to.

Jessica White

Deputy Manager

Jessica joined Care Horizons in 2019 as a support worker and progressed to Deputy Manager. In April 2026 she qualified as a Level 4 Lead Practitioner in Adult Care, passing her End Point Assessment — recognised for her work in Positive Behaviour Support, person-centred care and promoting independence under the Mental Capacity Act. She runs our independent-living homes, knows every case in depth, and is often the first senior person a worried family speaks to.

Travis Hiscock

Director · IT & Systems

Travis leads cyber security, IT and information governance for Care Horizons — the data protection, secure systems and operational resilience that sit behind safe, well-evidenced care. He brings extensive experience from his work with technology consultancy Kelros, applying enterprise-grade security and systems thinking to a regulated care setting.

Karol Smelko

Administrator

Keeps administration, records and day-to-day coordination running smoothly behind the team. Trained in data protection (GDPR), health and safety and safeguarding awareness, and in the same core care subjects as our support staff — so the person handling your information understands the care behind it.

Alan Howells

Team Leader

With Care Horizons since 2018, Alan progressed from support worker to team leader. He runs a support team day to day and is fully trained across safeguarding, autism, medication, mental capacity and person-centred care, with leadership training in supervision and appraisal.

Hayley Street

Team Leader

With Care Horizons since its early days and a team leader since 2021, Hayley leads a support team day to day. She is fully trained across safeguarding, autism, medication, the Mental Capacity Act, mental health and person-centred care, with leadership training in conducting effective appraisals.

The people beside the person you love

Our support team

Behind every manager named here is a team of experienced support workers — most with us for years, some since the early days. We do not use agency staff to fill gaps. It is the same familiar faces, week after week, because continuity is the point of everything we do. Every member of our support team is trained to recognised levels in safeguarding, medication, the Mental Capacity Act, autism and person-centred care.