Mental health support
Mental health support beyond traditional home care.
For adults whose mental health is complex enough that standard provision hasn’t held. Many of the people we support have been through repeated service breakdowns, hospital admissions or periods of crisis. Our role is not simply to keep someone safe — it is to help them rebuild stability, confidence and a meaningful life within their own community.
When mental health support needs to be more than occasional visits
By the time people reach us, they are usually exhausted by services that come and go.
Perhaps a placement has broken down again. Perhaps someone is home from a long admission with no daily structure to return to. Perhaps the support that exists is a different face every week — and for someone managing anxiety, psychosis or the aftermath of crisis, that inconsistency is the opposite of what helps.
If that sounds familiar, you are not alone. The first conversation is confidential, unhurried, and commits you to nothing.
Our approach
We are the consistent presence that makes recovery — and treatment — possible.
We are not a clinical service, and we do not replace your community mental health team, psychiatrist or therapist. We work alongside them. What we provide is what clinical appointments cannot: the steady daily structure, the same trusted faces, and the calm environment in which therapy can stick and recovery can hold between appointments.
Stability is not the absence of difficulty. It is having the same people around you when difficulty comes — people who know you, know your history, and don’t disappear when things get hard.
How we work
Stability, built one consistent day at a time
Daily structure and routine
A predictable rhythm to the day — the scaffolding that makes recovery, medication routines and appointments far easier to sustain.
The same small team
Two or three workers who know the person and their history — not a stranger every shift. Trust is the foundation of mental health support, and trust takes continuity.
A calm, low-pressure environment
We reduce the noise, the uncertainty and the friction that escalate distress, so the person has room to stabilise.
Crisis prevention and 24-hour escalation
We notice early. We hold plans for difficult days, and maintain round-the-clock escalation routes so concerns are gripped quickly, not left until the next working day.
Working alongside clinical teams
We coordinate with CMHTs, care coordinators, GPs and hospital teams — supporting discharge plans and feeding back what we see day to day.
Recovery at the person’s pace
Rebuilding confidence, routines, relationships and independence gradually — support that can step back as the person steps forward.
Who we support
We support adults living with a wide range of mental health conditions — often alongside autism, learning disabilities or physical health needs. Our focus is the complex, long-term situations that standard home care is not built to hold.
We are often brought in around the situations that make stability hardest to keep:
And support ranges from a few hours a week to round-the-clock:
We are a long-term, in-home support service for people whose lives don’t fit into short visits or clinic appointments. We are not a talking-therapy service, an emergency response team, or a low-cost call provider.
We don’t take every mental health case. When we do, it is because we believe we can safely build and keep a small team around the person and stay with them over time.
Support after hospital discharge
Leaving hospital is often the beginning of recovery, not the end of it.
Without the right support, many people return to the same difficulties that led to admission. We help people rebuild structure, confidence and stability within their own home and community after discharge — coordinating closely with the discharging and community teams so the plan actually holds. It is one of the situations we are most often brought in to grip. More on hospital discharge & recovery.
When recovery needs stability
We provide the stability that lets recovery hold
Therapy, medication and clinical support matter. But staying well often depends on something simpler: consistency, the same people, predictable routines, a calm environment, and a team that knows the person and remains present over time. That is frequently the difference between repeated crisis and lasting progress.
What this looks like
From a hospital discharge to a life of her own
Mental health recovery · anonymised
Before
One woman we support came home from a long hospital admission with no daily structure to return to. Previous support had been inconsistent, and without a steady presence the gains made in hospital began to slip almost immediately.
What we did
We provided the consistent daily presence that made the therapy stick — the same small team, a predictable routine, and coordination with her clinical team so nothing fell through the gaps.
What changed
Stability held. Crises reduced. Confidence returned, and with it the ability to do more for herself.
Today
Three years on, she lives independently with two visits a week.
Details changed to protect privacy; true to the work we do. More on our Real stories page.
What happens if you contact us
An honest, unhurried first step
We don’t take every case — and that is exactly what makes us right for the ones we do. Here is how it works.
A confidential conversation
Tell us what is happening and what you are worried about. No forms, no pressure, no commitment.
We listen and gather the picture
We take time to understand the person, their history, their clinical team and what good support would actually look like for them.
An honest decision
If we are the right fit, we plan support around the person and coordinate with the professionals involved. If we are not, we say so plainly and point you toward who might be.
“Most agencies are organised around the rota. For mental health, that is the problem. We organised ourselves around the person.”
Vierka Hiscock, Director & Registered ManagerWorried about someone whose mental health is complex?
Whether you are a family member or a professional making a referral, the first conversation is confidential, unhurried, and commits you to nothing.
0117 405 4320 [email protected] Send a confidential message There is no call centre. Enquiries are handled by our Service Manager Joe Sparrow and Deputy Manager Jessica White, with Director Vierka Hiscock overseeing every case. We normally respond within one working day. If you or someone you know is in crisis, contact your GP, NHS 111 (option 2), or the Samaritans on 116 123.Specialist support