Governance & quality
Most providers treat governance as a burden. We treat it as the point.
For commissioners, case managers and families who want to look under the bonnet. Every claim on this page is evidenced — and the evidence is available on request.
Trusted since 2004
Two decades of regulated, evidenced care
Supporting adults across Bristol and South Gloucestershire for over twenty years. Every point below is evidenced — and available on request.
Independently accredited
Three external bodies, not one
Most care providers hold a single registration. We hold three independent accreditations — and maintain them continuously, not just at audit time.
CQC — rated Good
Registered, inspected and rated Good. Vierka Hiscock is the Registered Manager and Nominated Individual.
ISO 9001:2015
An internationally recognised quality-management standard, audited annually by an external certification body.
ISO 45001:2018
The international standard for occupational health and safety management — rare in domiciliary care, and audited annually.
How the standard is held in place
The systems behind the care
Quality is not a document we write once a year. It is held in live systems, used every day.
| Compliance & quality statements | Citation Quiqcare — our live compliance platform. Quality statements are reviewed and re-evidenced continuously, not the day before an inspection. |
|---|---|
| Care planning & records | Nourish — digital care planning, rota and call records, so the knowledge about each person is current, shared and never lost. |
| HR & policies | Citation — HR, employment and policy framework keeping safer recruitment, training and supervision consistent across the team. |
| Insurance | Marsh Commercial — full commercial insurance cover. |
| Safeguarding | Member of the South Gloucestershire Adult Strategic Safeguarding Board. Every safeguarding referral is read by the Director personally. |
How our governance works in practice
Evidence-led, director-owned
Continuous evidence collection
Evidence is gathered and reviewed throughout the year via Citation Quiqcare — so our compliance position is always live, not reconstructed before an audit.
Director-level oversight
Safeguarding referrals, contracts and significant decisions are seen and signed at director level. Accountability is never diffused into a process.
Safer recruitment & training
DBS checks, structured training and regular supervision for every member of staff — recorded and monitored.
Audit & learning loops
Regular internal audit, with findings fed back into practice. We treat incidents and feedback as information, not threats.
No agency workers
We do not staff through agencies. Everyone supporting a person is our own, trained, vetted and known to us.
Clear escalation
Defined safeguarding, incident and escalation routes mean concerns are gripped early by people who can act.
People & structure
Stable, experienced, accountable
staff
adults supported
longest current placement
agency workers used
If you need to inspect us, ask.
Commissioners, case managers and families are welcome to see the evidence behind anything on this page. For referrals or due-diligence questions, speak to us directly.
0117 405 4320 [email protected] Discuss a referral You reach senior people who know the work — Jo Sparrow and Jessica White take enquiries, with Vierka Hiscock overseeing every case. Evidence available on request.