Who we are
We built Care Horizons to do this differently.
Established in 2004 and independently led by Vierka Hiscock since 2017 — not a bigger agency, but a specialist support organisation built around the person rather than the rota, run by people you can actually reach.
A note from our Director
When I took ownership of Care Horizons in 2017, I rebuilt it around something I had seen too often: good people, badly supported by services built for everyone and no one. Visits measured in tasks. A new face every week. Families left to hold everything together alone.
So we built something narrower and deeper. We take on fewer people, and we stay. The same two or three workers support each person, week after week, often for years. We turn down most of the enquiries that come to us — not because we don’t care, but because saying yes to everyone is how standards quietly slip.
That sounds like marketing. It isn’t. It is the single decision everything else depends on.
I am still closely involved in every case. I read every safeguarding referral. I sign every contract. I see every supervision note. There is no call centre and no layers to get through — when you contact us, you reach senior people who know the work, with me overseeing it behind them. That is how I keep the standard where it needs to be.
— Vierka Hiscock
Director, Nominated Individual & Registered Manager
We don’t take every case.
When we do, we stay.
Established in 2004. Independently led by Vierka Hiscock since 2017.
Trusted since 2004
What makes us different
Three convictions the company is built on
Why we refuse most referrals
We say no to the majority of enquiries. Taking on more than we can support properly is how care gets thin. Saying no to most is what lets us be exceptional for the few we say yes to.
Why relationships matter more than hours
Complex support cannot be delivered by strangers. The same small team, kept in place for years, is not a nicety — it is the thing that actually makes the support work.
Why we stay
Some of the people we support have been with Care Horizons for more than sixteen years. We are not a stepping-stone or a stop-gap. We are built for the long term, through every change a life brings.
Why senior people stay close
Decisions are made by people who can act, fast. Safeguarding, contracts and standards sit with the Director — not buried in a process.
The people behind it
Senior, experienced, and here for the long run
There is no call centre. The people who run Care Horizons are the people you reach.
Vierka Hiscock
Director · Registered Manager
Owner since 2017, Nominated Individual and Registered Manager. Reads every safeguarding referral, signs every contract, and oversees every case. A qualified coach and mentor.
Jo Sparrow
Service Manager
One of the most experienced people in the company — in the care sector since 1989. A senior leader who runs the day-to-day delivery of services and is a senior point of contact for families. Diploma-qualified, NVQ Level 5.
Jessica White
Deputy Manager
With Care Horizons since 2019, having progressed from support worker. Runs independent-living homes and handles enquiries with senior knowledge of every case.
Travis Hiscock
Director · IT & Systems
Brings thirty years of experience in secure systems and information governance to Care Horizons — the data security, systems and operational resilience that sit behind safe, well-evidenced care.
Karol Smelko
Administrator
Keeps the administration, records and day-to-day coordination running smoothly behind the team.
Our team leaders & support workers
28 staff
Experienced team leaders and a long-standing team of support workers — most with us five years or more. The same faces, kept in place.
Recognition & contribution
Quietly recognised
We don’t chase awards — but the work has been noticed.
“One of the most cherished specialist healthcare providers in the South West.”
— His Majesty at 75: The Leadership and Vision of King Charles III (St James’s House, 2023)
Care Horizons and its leadership team have been recognised through a range of national publications, professional initiatives and community projects. Highlights include:
- Featured in the Parliamentary Review
- Featured in His Majesty at 75: The Leadership and Vision of King Charles III (St James’s House, 2023), with Director Vierka Hiscock invited to the launch at Claridge’s, London
- Participation in the Platinum Jubilee Pageant 2022
- Disability Confident Employer (Level 2)
- Featured in national business and leadership publications, including CEO Magazine
- Rated 9.5/10 on homecare.co.uk
- Ongoing contribution to national business awards programmes through judging and industry participation
While recognition is appreciated, our focus remains unchanged: providing stable, high-quality support that helps people build fulfilling lives over the long term.
How decisions are made
Close to the work, fast to act
We deliberately keep decision-making senior and close to the front line. Safeguarding referrals, contracts and changes to a person’s support are seen and signed off at director level — not delegated into a process where they stall. It means when something needs to happen, it happens quickly, and accountability is always clear. For families and professionals, that is the difference between a provider who reacts and one who grips a situation. Care Horizons is not absentee-owned: it has been independently owned and led by Vierka Hiscock since 2017, who is both Managing Director and Registered Manager and stays directly involved in governance, quality assurance and day-to-day oversight.
Our journey
How we grew
Real relationships
The proof, in three numbers
longest support relationship
staff
on homecare.co.uk
“We don’t take every case. When we do, we stay.”
Vierka Hiscock, DirectorTalk to the people who run it.
If you would like to understand how we work, or whether we might be right for someone you care about, we would be glad to talk.
0117 405 4320 [email protected] Start a conversation