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At the time of the start of support:
- ST had five children, which she didn’t see on a regular basis, despite living locally
- She was separated from her husband with only necessary contact
- ST had a dog
- She was at risk of homelessness as the husband had to return the property when he retired
- Several debt collectors were regularly visiting due to financial problems
She was diagnosed with:
- Myalgic encephalomyelitis (ME)
- Diabetes type 2
- Nerve damage to the pancreas
- Nerve damage to the bladder, bowels, and back
- Angina/heart problems
We supported ST for several years to help her access the community. A year into the support, we increased her hours as she was mentally and physically not doing well.
When she got a bit confident with the staff members, she disclosed the problems with finances, and it took several years for ST to agree and attend a meeting with ACAS to help her manage debts that she struggled to acknowledge.
We helped ST to source a new property, as due to her poor credit score, there was a struggle. But as her credit score improved, so did her chances. She managed to move to her new home, and after several months of support, we concluded with a social worker that ST was doing well enough to slowly wind down the amount of support hours, until there was no need for it at the time.
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